FAQs

What currency are the prices in?
All prices are listed in USD.

When will my order ship?
We work hard to ship as quickly as possible!
Please allow 2–4 business days for production.
Shipping usually takes 7–15 business days, depending on your location.
Tracking numbers are updated 3–4 days after your order ships.

Can I return or exchange my order?
Absolutely! If your product arrives damaged or defective, we’ll gladly offer a 100% refund or replacement. Just send us an email with a quick photo for proof of damage.

Can I cancel my order?
Yes - as long as your order hasn’t shipped yet.
If it’s already on its way, don’t worry - you can still use our easy return system for a full refund.

I entered the wrong address - what now?
No problem!
Reply to your confirmation email or contact us at support@okilomblendie.com within 24 hours so we can update it.
Once your order ships, we can’t make address changes or issue refunds for incorrect details.

How long does shipping take?
Shipping times vary by country, as we ship worldwide from several fulfillment centers.
Most orders arrive within 7–15 business days.

Still need help?
We’ve got you covered!
Email us anytime at support@okilom.store, and we’ll be happy to assist.
For the quickest response, please include your order number and a brief description of your question.